Who you are dealing with
- Legal name
- To be published before payments go live.
- Registered address
- To be published before payments go live.
- Website
- voicestudio.sh
Where to write
- Purchases, invoices, licence and refund questions: pro@voicestudio.sh
- Privacy requests and questions about these policies: privacy@voicestudio.sh
- Reporting abuse or a cloned voice you did not consent to: privacy@voicestudio.sh
- Bugs and feature requests: the GitHub issue tracker
Response times
We acknowledge purchase and payment emails within two business days and aim to resolve them within seven. Privacy and abuse reports are acknowledged within two business days.
Grievances and escalation
Grievance officer: To be published before payments go live., reachable at privacy@voicestudio.sh.
- Write to us first, using the address above that fits. Include the order reference if it is about a payment.
- If it is not resolved, reply asking for escalation to the grievance officer, who reviews it and answers in writing.
- For a card or bank problem, you can also raise it with your bank or with the payment provider that processed the payment (Razorpay, Zoho Payments or PayU) through its own grievance process. In India, an unresolved payment complaint can be taken to the RBI Ombudsman.
Read the refund policy and the privacy policy for the rules these requests fall under.