Fourteen days. No questions.

You can ask for a full refund of either plan within 7 days of the purchase date, for any reason. Refunding a purchase ends the Commercial License it issued, and the seats it covered stop being covered.

The free, open-source desktop app under GNU AGPL-3.0 is unaffected by a refund. It keeps working, because it never depended on a purchase.

Pro is billed per seat, once a year. You can cancel at any time to stop the next renewal charge. Your seats stay active until the end of the year you have paid for. Time already used in a paid year is not refunded after the 7-day window.

Lifetime is a one-time purchase. There is no renewal to cancel, and after 7 days it is not refundable.

1. Write to pro@voicestudio.sh from the email address used at checkout.
2. Give the order reference from your receipt, or the plan and the date. Say whether you want a refund or only to cancel a renewal.
3. We confirm by email. A request inside the 7-day window is approved without further questions.

The timing of a request is decided by when you sent it, not by when we reply.

Refunds are sent to the original payment method through the same payment provider that took the payment: Razorpay in India, Zoho Payments elsewhere, or PayU where it is offered. We do not refund to a different card, account or wallet, and we do not issue store credit.

We start an approved refund within a few business days. After that the time to appear depends on your bank and the provider. As a guide, Razorpay and Zoho Payments refunds usually reach the customer's bank in 5 to 10 business days, and PayU refunds can take between 5 and 21 days, longer for some net-banking banks. If it has not arrived after that, write to us with the order reference and we will chase it with the provider.

Refunds are made in the currency you paid in. The amount that appears on your statement can differ slightly when your bank converts currencies, and we do not control that rate.

If money left your account but no order or licence was created, the payment provider reverses it automatically after it confirms the transaction failed. That normally takes up to 7 to 10 business days. If you were charged twice for the same order, write to us and we refund the duplicate in full.

• The request arrives after the 7-day window, other than a Pro renewal that was charged after you had cancelled it, or a duplicate charge.
• The Commercial License was revoked for breaking the acceptable use policy, for example cloning a voice without its owner's consent.
• The purchase was made fraudulently, or with a payment method the buyer did not have the right to use. We refund the genuine account holder through the provider instead.

If you think a charge is wrong, write to us before you raise a dispute with your bank. It is usually faster, and a card dispute freezes the order while it is open.

If we have not resolved a payment problem, see Contact for our grievance contact and the escalation steps. Nothing on this page limits any right you have under the consumer law where you live.